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Frequently Asked Questions


Frequently Asked Questions


The standard hire period for skips is 14 days unless otherwise arranged. On the 14th day, our providers may collect the skip. If you need to extend the hire period, please contact your skip provider to make the necessary arrangements.

For skips located on public highways, our providers remove them when the permit expires, even if this occurs before the 14-day period ends. Unfortunately, we cannot offer refunds for skips removed before they are fully used, so it's important to keep your skip proivder informed if you require more time.

Our providers will attempt to notify you before collecting your skip, but this cannot be guaranteed. To avoid any inconvenience, please ensure you contact them promptly if there are any changes to your schedule.

Your waste will be taken away and correctly processed, according to UK legislation, at our skip providers' facilities.

Along with plasterboards, mattresses are prohibited items as they cannot be recycled. Mattresses must be removed before collection or you will incur an additional charge of up to £50 per mattress.

It is illegal to overfill your skip. To ensure safe transport, make sure the skip's contents do not extend above the sides. Skips that are overfilled will not be collected.

If you have any doubts, consult the driver before you start loading your skip.

In 2009, new legislation was introduced for the disposal of plasterboard. As a result, gypsum (the primary material in plasterboard) must now be separated from biodegradable waste.

Plasterboard can be included in small quantities if it is bagged and placed on top of the skip without exceeding the skip's capacity. If plasterboard is mixed with other waste, our skip provider will be unable to collect the skip.

Please inform your provider immediately if you need to dispose of plasterboard and did not specify this during your order. Our providers can provide a bag to accommodate your needs.

For straightforward deliveries, your presence is not required. However, if a delivery attempt fails, a wasted journey charge may apply. If you won’t be present, ensure that you provide detailed delivery instructions, contact information, and remain reachable.

Similarly, for collections, you don’t need to be present as long as the skip is accessible and properly filled. Ensure there’s enough room for a lorry to maneuver, and that there are no obstructions like parked cars. The skip should not be overfilled and must not contain prohibited waste. If the pick-up fails due to improper filling, overloading, or lack of access, a wasted journey fee will be charged.

When filling your skip, start with heavy, bulky items, placing them flat at the bottom. Save smaller, loose rubbish for last. To maximize space, consider safely breaking down items like chairs, tables, and cardboard boxes.

Ensure the waste is level with the skip’s edges when finished. If the waste exceeds the height of the skip walls, the driver will not collect it and will have to return another day after you’ve adjusted the load. This will result in a wasted journey charge.

There's a special requirements box you can fill out on the checkout page which you can fill in to notify us of any particular requirements.

Before hiring a skip, carefully consider its placement and how the lorry will access the site. Narrow roads, gates, and small driveways might pose challenges.

Skip lorries, especially when carrying a full load, can weigh around 15 tonnes, which can strain driveways during loading and unloading. Please provide any specific instructions or considerations when placing your order.

Typical Skip Lorry Dimensions:

Height: 3.4m
Length: 6.82m
Width: 2.97m

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